Essential Information

1. Information We Collect

To provide you with unforgettable travel experiences, we need to collect specific details. This includes:

• Personal Identity: Name, date of birth, nationality, and passport details (required for hotel bookings and flight arrangements).
• Contact Details: Email address, phone number, and physical address.
• Trip Details: Dietary requirements, medical conditions relevant to travel safety, and travel preferences.
• Payment Information: Transaction details required to process your deposit and final payments.
• Technical Data: Information about how you use our website (via cookies), such as your IP address and browser type, to help us improve our site performance.

2. How We Use Your Data

We do not sell your data. We use your information solely to:

• Process Bookings: Secure reservations with hotels, airlines, and transport providers.
• Communication: Send you itineraries, invoices, and trip updates.
• Safety: Ensure our guides are aware of any medical or dietary needs during your trip.
• Marketing: Send you newsletters or special offers only if you have opted in to receive them.

3. Sharing Your Information

As a tour operator, we must share specific data with third parties to fulfill your itinerary. We only share what is strictly necessary.

• Service Providers: We share your name and passport details with hotels, domestic airlines, and government offices (for permits or visas).
• Payment Processors: Secure third-party banking systems handle your financial transactions.
• Legal Requirements: We may disclose information if required by Ethiopian law or to protect our legal rights.

4. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. While no digital system is 100% secure, we prioritize the safety of your digital footprint just as we do your physical safety on tour.

5. International Transfers

Aguat Ethiopia Tours is based in Addis Ababa, Ethiopia. By using our services, you acknowledge that your information will be transferred to, stored, and processed in Ethiopia, where data protection laws may differ from those in your home country.

6. Your Rights

You have control over your data. You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to fix any incorrect information.
• Deletion: Request that we delete your data after your trip is completed (subject to legal record-keeping requirements).
• Unsubscribe: Opt-out of marketing emails at any time by clicking the "unsubscribe" link or contacting us.